magicDesk 1.3

WebAsyst LLC ❘ Shareware

Revolutionize Your Workspace with MagicDesk!

Peter Salakani

12/26/2024

MagicDesk by WebAsyst LLC offers a seamless and highly customizable workspace solution, perfect for enhancing productivity and collaboration.

MagicDesk is a suite of modern web-based applications (apps) for customer service and support, highly integrated with each other, and assembled in one account. Every app share the same database, communicate with each other and has its dedicated purpose to perform its own task. Base apps - Contacts, Helpdesk - accept requests from your clients via email, web forms or clients' customer portal, Hub - create your knowledge base, communicate with your customers, and collect customer feedback, Mailer - easy email marketing, Site, Installer. Each app has plugins support to extend its functionality.
The application-centric paradigm has a lot of benefits. Every application has their focused capabilities. It allows to keep every app simple, with a clean and usable interface, optimized for both desktop and mobile browsers. At the same time, applications' integration multiplies power of the entire system. The magicDesk applications are running on the Webasyst platform, i.e. a free open source PHP web development framework, like most modern web-based systems, consists of server and client sides. The client-side is accessed through your web browser on a device such as a laptop, tablet, or smartphone. Once you start working with magicDesk, you will realize how components of the system interact with each other. This will help you to create a virtual desk and organize a support center, while taking into account requirements that are unique and specific to your business. Two hosting variants cloud-based SaaS

More apps available in the Webasyst Store: Blog, Photos, Stickies, and etc.

Overview

magicDesk is a Shareware software in the category Business developed by WebAsyst LLC.

The latest version of magicDesk is 1.3, released on 03/24/2015. It was initially added to our database on 03/24/2015.

magicDesk runs on the following operating systems: Windows.

magicDesk has not been rated by our users yet.

Pros

User-friendly interface with intuitive navigation.
Customizable templates for various business needs.
Integrated billing and invoicing features save time.
Mobile-friendly, allowing access from any device.
Excellent customer support and documentation available.
Supports multiple languages, attracting a global audience.
Secure data handling practices ensure user information safety.

Cons

Limited offline functionality may hinder usage in low-connectivity areas.
May require training for advanced features to be fully utilized.
Pricing can be high for small businesses or startups.
Certain features may only be available in higher-tier plans, limiting access for some users.
Integration with third-party applications may not be seamless or available for all services.

FAQ

What is magicDesk?

magicDesk is a help desk software designed to streamline customer support and ticket management.

Who developed magicDesk?

magicDesk was developed by WebAsyst LLC.

What features does magicDesk offer?

magicDesk offers features such as ticket creation, assignment, prioritization, knowledge base management, reporting, and customer communication tools.

Is magicDesk suitable for small businesses?

Yes, magicDesk is suitable for small businesses looking to improve their customer support processes.

Can magicDesk integrate with other tools or platforms?

Yes, magicDesk offers integration options with various tools and platforms for enhanced functionality.

Is magicDesk a cloud-based solution?

Yes, magicDesk is available as a cloud-based solution for easy access and scalability.

Does magicDesk offer a free trial?

Yes, magicDesk typically offers a free trial period for users to explore its features before making a purchase.

Is there customer support available for magicDesk users?

Yes, WebAsyst LLC provides customer support for magicDesk users to assist with any issues or inquiries.

Peter Salakani

I'm Peter, a software reviews author at UpdateStar and content specialist with a keen focus on usability and performance. With a background in both software development and content creation, I bring a unique perspective to evaluating and discussing general software topics. When I'm not reviewing software, I enjoy staying updated on the latest tech trends, experimenting with new applications, and finding innovative solutions to everyday tech challenges.

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Latest Version
1.3

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